What if I Don't Know Who Manages My DNS?

It's common for businesses to have different companies looking after their website, domain name and emails.

For example:

• Your domain name might be registered with GoDaddy or VentraIP.

• Your website might be hosted by your website provider.

• Your emails might be managed through Microsoft 365 or Google Workspace.

• Your DNS settings might be managed by one of these providers, your IT team or another company altogether.

Your DNS settings tell the internet where to find your website and where to deliver your emails.

If you're not sure who manages your DNS, there are two simple ways to find out.

Start by contacting your IT provider, domain registrar or website provider and asking:

"Can you please confirm who manages the DNS settings for my domain? I need to update some email authentication records."

Step 1: Look up your domain

1. Visit nslookup.io.

2. Enter your domain name (for example, yourbusiness.com.au).

3. Look for the section labelled NS or Nameservers.

Step 2: Identify your DNS provider

Your nameservers will often contain information that helps identify the company hosting your DNS.

Here are some common examples:

You may see several nameservers listed. That's normal.  

Step 3: Find out who can make the changes

Once you've identified the likely DNS provider, contact them or your usual IT support company to find out who has access to manage your DNS records.

You can simply say:

"Hi, I need to update some email verification records for my business domain. Can you confirm whether you manage our DNS settings and can make these changes for us?"

You only need to look up your nameservers. Do not change them, as this could affect your website and email services.

Once you know who manages your DNS, you have two options:

• Ask your provider to make the updates. Follow our step-by-step guide to verifying your email domain in TheWebConsole. You can download the required DNS records and forward them to your provider so they can make the changes.

• Let Bloomtools help. If you'd prefer us to handle the updates, contact our support team. We'll help you arrange secure access to your DNS settings so we can make the necessary changes.

Contact Bloomtools Support with your domain name. We can help identify where your DNS is hosted and guide you through the next steps.

For more technical information about email authentication, you can also read our SPF, DKIM and DMARC support article.